Meet & greet
Your driver meets you at baggage claim holding a greeting sign with your name.
PLAN WITH CONFIDENCE
Frequently Asked Questions
Everything you need to know about private airport, resort, cruise-port, family, and group transportation in Orlando.
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AIRPORT & TRANSPORTATION SERVICES
Orlando transportation FAQs.
How does the Orlando airport pickup process work?+
Your private Orlando airport transfer begins before the flight lands. We use the confirmed reservation details to prepare the correct terminal meeting and destination.
Direct communication
Your driver or dispatcher contacts you with arrival and meeting instructions.
Flight tracking
We monitor the confirmed flight for ordinary delays and early arrivals.
No flight-delay waiting fee
The meeting time adjusts to the tracked arrival without adding a waiting charge solely because the flight landed late.
When should I schedule my airport departure pickup?+
For most domestic flights, plan to arrive at MCO about 2.5 hours before departure. For international flights, plan for about 3 hours. Your pickup time must also include the drive from your hotel, expected traffic, luggage loading, and your airline’s current guidance.
Do you provide transportation to Disney parks and resorts?+
Yes. We provide private transportation to Walt Disney World resorts, Disney Springs-area hotels, and other Disney-area destinations. Pickup is arranged around your confirmed itinerary and may connect MCO, your resort, Universal Orlando, or Port Canaveral.
How does your Port Canaveral cruise transportation work?+
We pick up your private party from MCO, an Orlando hotel, Disney, Universal, or another confirmed location and drive directly to the cruise terminal or port-area hotel. Return pickup after the cruise can be reserved to MCO, an Orlando resort, or another Central Florida destination.
How do I book my reservation?+
Book online or call 407-435-9720. Provide the service date, pickup and destination, flight or cruise details, passenger count, luggage, child-seat requests, stops, and a working mobile number. Your reservation is complete after the itinerary and payment arrangements are confirmed.
How do I meet my driver at Orlando Airport?+
Your driver communicates before pickup and meets you inside the correct baggage-claim area with a greeting sign. MCO Terminals A and B use baggage claim on Level 2; Terminal C uses Level 6. Follow the final instructions sent for your flight and terminal.
What happens when my flight is delayed?+
We monitor ordinary early and delayed arrivals and adjust the airport meeting time. You should contact us immediately if the airline changes the flight number, date, arrival airport, or itinerary. Significant disruptions remain subject to driver availability and the reservation terms.
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RESERVATIONS & POLICIES
Changes, fees, payment, and cancellations.
What is the cancellation policy?+
Our cancellation policy for Orlando airport transfers and other services:Please contact us as soon as possible if your plans change. Read the complete Terms & Conditions.
TimeframeResult
More than 120 hoursNo cancellation penalty
120–48 hours50% refund
Less than 48 hoursNo refund
No-showFull fare charged
Is there a late-night or early-morning fee?+
Yes. Pickups from 8:00 PM through 10:29 PM add $25 per trip. Pickups from 10:30 PM through 7:30 AM add $40 per trip. The applicable fee is disclosed in the final quote or reservation total.
Is gratuity included?+
No. Gratuity is not included unless your written quote specifically says otherwise. It may be added at your discretion for good service.
Can we add a grocery stop?+
Yes. A pre-arranged 20-minute Publix grocery stop is $25. Request it before travel so the stop can be included in the driver’s schedule.
How can I pay?+
Available payment methods are confirmed with your quote. Zelle, Cash App, or Revolut may be offered for eligible reservations. Credit-card payments add $25 unless the written quote states a different disclosed amount.
What if our plans change on the service day?+
Call or text as soon as possible. Time, location, stop, passenger, and destination changes are subject to driver availability and may change the price.
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VEHICLES & CAPACITY
Passengers, luggage, seats, and private service.
How many passengers and bags can you carry?+
The standard luxury SUV is listed for up to 4 passengers and about 3 large bags. Passenger vans can serve groups up to 10 with approximately 10–12 bags. Exact capacity depends on bag dimensions, strollers, wheelchairs, child seats, and other equipment, so list everything when requesting a quote.
Do you provide car seats and boosters?+
Yes. Car seats and boosters are available by advance request. Include each child’s age, approximate weight, and requested seat type so the correct equipment can be prepared.
Are the rides private?+
Yes. Your reserved transportation is private for the passengers on your booking. We do not add unrelated travelers or operate shared hotel loops.
Can you accommodate groups larger than 10?+
Larger groups may require a higher-capacity vehicle or multiple vehicles. Call 407-435-9720 or submit a custom quote with the full passenger and luggage count.
Can we travel with a wheelchair, stroller, golf clubs, or cruise equipment?+
Often, yes, when disclosed in advance. Tell us whether a wheelchair folds, and list strollers, mobility equipment, golf clubs, dive gear, or oversize bags before vehicle assignment.
Do you offer hourly service?+
Yes. Base hourly service is available by advance arrangement. The current listed base is $120 per hour for a luxury SUV and $150 per hour for a Mercedes-Benz Sprinter, with minimums and additional charges confirmed in the written quote.
STILL HAVE A QUESTION?
Tell us about your trip.
Send the flight, cruise, hotel, passengers, luggage, date, and destination for an exact answer and written quote.